As the utilisation of online ordering is steadily increasing on our website (it’s up 130% year to date on last year!), we need to streamline the process a little to ensure that we remain as efficient and error free as possible. People are loving having their items just turn up on their doorsteps or at their stables – and the feedback has been fantastic. So thanks for your support!
Delivery Method
People have been forgetting to select the correct delivery method lately… probably because they are placing an order regularly and it is something they just assume will happen the same way this time too. But, as the default option was ‘Self pickup’ we have had orders sitting around wondering “When the customer is going to turn up to pick it up?”… all the while the customer was thinking “Why hasn’t my order been delivered yet?”. It’s really not the best look for either of us to be fair, so we have made a change to the checkout screen to make sure this mistake can’t be made.
Now if you forget to choose a shipping method when you submit the order it will warn you and jump you back to the top of the form:
Delivery Address
If you want the order to be delivered to a different address than your home/billing address, then please ensure that you tick the box for Deliver to a different address?
Please make sure you enter an accurate address, including Company Name if it is at a business or stables, so that an inexperienced delivery driver has a chance of getting it right. And feel free to add a note if the location is unusual… there are some pretty funky shed locations out there!
This is so that when we have other team members stepping in to assist with local deliveries they don’t deliver your order to the wrong location.
This caused a great deal of stress, confusion and anxiety during Horse of the Year when both the bosses were away for a few days and the rest of the team had to try and figure out where the orders were supposed to be going! 😟
Create an account
If you are placing orders regularly and getting sick of entering the same details every time, you can tick the Create an account? checkbox on checkout. This will allow you to register an account that will store the following details:
- Name
- Address
- Phone number
- Email address
Note: it will not store your credit card details on our site/server. If you choose to save your card details for next time, these details will be stored securely on the Eway payment gateway.
When you go to create your next order you can login with your account and everything will magically get filled in for you, saving lots of typing!
We highly recommend that you use your Facebook or Google/Gmail account to register/login where you can. We don’t really want to be storing passwords on our site (even though they are stored in a hashed form and not plain text) if we can avoid it… so please make use of this federated login option – where your credentials are stored securely by the most advanced companies on the Internet!